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📦 Shipping Policy

Last updated: 2025-November-21

At GearWorks.shop, we are committed to transparent, reliable, and convenient delivery. Please review the following details regarding our direct-to-consumer fulfillment model.

1. Processing Time

All orders are processed and prepared for shipment within 1–3 business days (excluding weekends and holidays) after payment confirmation.

  • Note: Processing time includes quality checks, secure packaging, and transferring the order to our fulfillment partner.

2. Fulfillment and Delivery Timeframes (Crucial Transparency)

GearWorks.shop utilizes a direct-to-consumer fulfillment model, meaning your order is shipped directly from our trusted global supplier network to your address.

Shipping Method Estimated Transit Time (After Processing) Details
Standard Shipping 5 to 30 Business Days Most orders are delivered within this window. This timeframe accounts for international transit, customs clearance, and last-mile delivery.

  • Why 5-30 days? Because products are shipped internationally from our global partners, delivery involves multiple stages, including customs processing, which can cause variability. We use this range to provide an honest, accurate expectation.

  • Delays: Customs clearance, severe weather events, or supplier shortages may occasionally cause delays beyond the 30-day window. We will notify you via email if significant delays occur.

  • Shipping Insurance: Insurance is available on all orders and is highly recommended. If this option is selected during checkout and your order is confirmed as lost or damaged in transit, we will ship you a replacement product free of charge.

3. Shipping Destinations

  • We ship worldwide to most countries.

  • Some regions may have restrictions due to local laws or supplier limitations. Contact us at support@gearworks.shop to confirm availability in your area.

4. Free Shipping

  • Free Standard Shipping is available for all orders over $25 (USD equivalent) anywhere in the world. Some exclusions may apply.

5. Order Tracking

  • You will receive a tracking number via email once your order officially ships from our partner's facility.

  • Tracking information may take 1–3 days to fully activate and update, depending on the courier service.

6. Customs, Duties, & Taxes

  • International Customers (outside of Canada): You are solely responsible for any customs fees, import taxes, tariffs, or brokerage charges assessed by your country's customs agency. These charges are not included in your order total.

  • We cannot process refunds for orders that are abandoned, rejected, or returned due to the customer's refusal to pay required customs or import fees.

7. Returns & Refunds Summary

For full details on returns, eligibility, and the return address, please refer to our dedicated Return & Refund Policy.

  • Change-of-Mind Returns: Customers are responsible for return shipping costs when initiating a return due to buyer's remorse (e.g., item no longer wanted, incorrect size selected).

  • Damaged/Missing Items: If your product arrives damaged or defective, we will ship a replacement at no cost to you or provide a full refund.

Contact Us

For any shipping questions or concerns, please use the following contact information.

  • Email: support@gearworks.shop

  • Phone: +1 (382) 457-3535

  • Available: Monday–Friday, 9:00 am–4:00 pm Eastern Time.