Shipping Policy

Last Updated: 2024-03-01

At GearWorks, we strive to deliver your orders as quickly and transparently as possible. Please review the following details carefully.  

1. Processing Time:

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.  

Note: Processing time refers to the period required to prepare your order for shipment (quality checks, packaging, etc.).  

2. Delivery Timeframes:

Standard Shipping:
- Most orders arrive within 6–30 business days after processing. 
- Delivery times vary depending on your location and the availability of our global supplier network.  
- Insurance is available on all orders and is recommended. If this option is selected during checkout and your order is lost or damaged in transit, we will ship you a replacement product free of charge.

Delays:

- Customs clearance, weather events, or supplier shortages may occasionally delay delivery. We’ll notify you via email if delays occur.  

3. Shipping Destinations

- We ship worldwide to most countries.  
- Some regions may have restrictions due to local laws or supplier limitations. Contact us at suport@gearworks.shop to confirm availability.

4. Free Shipping

- Free shipping is available for all orders over $25 anywhere in the world.  

5. Order Tracking

- You’ll receive a tracking number via email once your order ships.  
- Tracking updates depend on your local postal service or courier.

6. Customs, Duties, & Taxes

- International Customers (outside of Canada): You may be responsible for customs fees, import taxes, or brokerage charges. These are not included in your order total.  
- We cannot refund orders abandoned due to unpaid customs or import fees.  

7. Returns & Refunds

- Returns: Customers are responsible for return shipping costs.  
- See our full Refund Policy for details.  

Contact Us

For shipping questions, email support@gearworks.shop or call +1 (382) 457-3535.